Refund policy

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, unworn, unused, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@verzeajewelry.com before sending your item back.

Once your return request is approved, we will provide you with return instructions and the address where your package should be sent.

Return shipping costs are the responsibility of the buyer. VERZEA Jewelry does not cover or reimburse return shipping costs. We strongly recommend using a trackable and insured shipping service, as we are not responsible for return packages that are lost or damaged in transit.

Items returned without first contacting us and receiving return authorization may not be accepted.

Damages or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@verzeajewelry.com so we can review the issue and make it right.

Exchanges

If you would like a different length, style, or item, please contact us first.

The fastest way to complete an exchange is to return the original item in accordance with our return policy. Once the return is accepted, you may place a new order for the desired item.

Unless the item was defective, damaged upon arrival, or incorrect due to an error on our part, the buyer is responsible for all return shipping costs associated with an exchange.

Non-Returnable Items

Custom, personalized, altered, or special-order items cannot be returned unless they arrive damaged, defective, or incorrect.

Items that show signs of wear, use, damage, modification, or are not returned in their original condition and packaging may be refused.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

Original shipping charges, if applicable, are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

For any questions regarding returns or exchanges, please contact us at info@verzeajewelry.com.